Patient Centricity
Every Innovation at Piramal Critical Care begins with the patient in mind.
Saving and Improving Patients’ Lives
At Piramal Critical Care it is our constant endeavor to save and improve patients’ lives. This is a reflection of the Piramal Group’s core philosophy – “Doing Well and Doing Good”, which means to create a positive difference for our stakeholders through our products and services. It’s about serving all our stakeholders: our patients, our customers, our communities, our employees, and our business partners. It’s about living our values in our everyday actions, decisions and conduct, both personally and professionally. Keeping this in mind Piramal Critical Care has introduced an extension of our core philosophy - the concept of Patient Centricity. Over the years, we have evolved from a customer-centric organization to one that is patient-centric. This represents a more complex way of thinking, a new mindset and a new culture, which we all embrace.
Stuart Needleman
Chief Commercial Officer & Chief Patient Centricity Officer
Patient Centricity became a core ethos in 2020, following the appointment of Stuart Needleman, the company's Chief Commercial Officer, to the additional role of Chief Patient Centricity Officer.
Under his leadership, global initiatives were launched to embed this ethos throughout the organization. Education and empathy emerged as pivotal pillars, with comprehensive training programs conducted at all Piramal Pharma Solutions (PPS) sites worldwide. These programs elucidated the essence..
Stuart Needleman
Chief Commercial Officer & Chief Patient Centricity Officer
Patient Centricity became a core ethos in 2020, following the appointment of Stuart Needleman, the company's Chief Commercial Officer, to the additional role of Chief Patient Centricity Officer.
Under his leadership, global initiatives were launched to embed this ethos throughout the organization. Education and empathy emerged as pivotal pillars, with comprehensive training programs conducted at all Piramal Pharma Solutions (PPS) sites worldwide. These programs elucidated the essence of Patient Centricity, its alignment with corporate culture, and strategies for individual employees to embody patient-centric behavior.
Initially, the focus was on fostering a deep understanding of Patient Centricity and its implications, followed by tailored training to integrate this ethos into employees' roles and responsibilities. Awareness initiatives, such as educating staff on product indications, were instrumental in this endeavor. Subsequently, training evolved to encompass operational enhancements aimed at improving timelines and quality, thereby directly benefiting the patient community.
What Patient Centricity Means at Piramal
Patients at the Core
Every decision starts with the patient. From development to delivery, outcomes lead the way.
Partners for Better Outcomes
Patient centricity means working closely with customers and partners to support clinicians and the patients they serve.
A Global Ethos, Lived Daily
Patient-first thinking is embedded across our global organization, shaping how we act, decide, and deliver.